All participating guests must be 7 years of age or older.

Parents (or any adults) do NOT count as official guests if they only want to observe. Anyone 7+ years old can come and be an observer for free.  They still need a waiver and we'll give them a QR code at the party desk to enter the arena.  If a parent wants to participate in the attractions, they will be counted as a guest in your party package.

When you enter our facility, go towards the back of  the lobby (near the baseball cages) and you will find the “party check-in” area.  There, you will be greeted by your party host! Waivers will be verified at that desk; Then, all participating guests will receive wristbands. When your arena time starts, the guests will be allowed to enter and play the simulators.  Your party host will announce (to the entire building!) when your group must exit the arena floor for your dedicated party time.  

Roughly 15 minutes before your party time is up, your host will bring the invoice to the adult in charge to pay the remaining balance of the party.  When the party room time is up, your host will kindly ask you to exit the space and will help you carry out any items. 

The party room is available  for the full TWO HOURS of the party reservation.  For example, if you purchased a SILVER party package that starts with a  4pm "arena time," the room is available from 4pm to 6pm.  The room will NOT be availabe before that.   

We do not provide HOT food, so you are allowed to bring your own.  We can provide drinks (soda and water) and ice cream dessert, depending on the package you purchase.

 We provide paper plates, napkins and plastic utensils for all guests!  If you would like custom goods, you can bring them yourself.

Absolutely!  If you would like to add on additional guests or make changes to the type of party package you booked, it’s best to communicate with us as soon as possible but we can always add them the day off and pay the balance at the end of the party

Yes, the birthday child is included in the count for the party. All parties must have at least 10 total guests.

All your guests should arrive  at least 20 minutes prior to your party start time. This allows time for the entire group to get through check-in process and verify waivers before entering the arena.

Party Hosts will do everything to make your party room time easier. This includes room set-up, clean-up, serving food and drinks, leading the birthday song or judging a dance contest!

All guests who want to enter the arena floor need a signed waiver. Waivers can be completed online before your party by clicking on the "Waivers" tab on this site or in store, if necessary.     

Yes.  Any guest can "reload" their wristband with points, as long as we are not sold out.  Party guests can reload their day passes with 10, 23, 35, 59 points respectively for an additional cost. 

Yes!  We encourage it.  Let us know as soon as possible when you want to upgrade, but we could also accomodate on the day of the party.

Yes! Members get a 10% discount on regular priced birthday parties. Ask our Event Coordinator for details to apply your Member discount.

We require full payment to book a party. 

Party deposits are refundable within the first 72 hours (3 DAYS) of booking. After this 72-hour period, the deposit is non-refundable. Parties may be rescheduled at any time, though. We understand that life happens.